Grievance Redressal Policy

How to complain

1. In-product first (fastest): Help & Support → New ticket, or "Get help with this stay" on any booking. Urgent stay-window cases are prioritised automatically.
2. Grievance Officer: Suhas Parasa CFO suhaspasara@guestly.in LEGAL REVIEW REQUIRED: the Grievance Officer's identity and contact details are mandatory under Indian law (IT Act framework and Consumer Protection (E-Commerce) Rules, 2020) and MUST be filled in before this document is published.

What happens then

• Acknowledgement: your complaint is registered with a ticket/case ID immediately.
• Resolution timelines: LEGAL REVIEW REQUIRED — statutory timelines (acknowledgement and resolution windows under the E-Commerce Rules and DPDP Rules) to be inserted verbatim by counsel.
• Records: every case keeps its full message history and outcome; you can see your open and past tickets in Help & Support.
• Escalation: if you are unsatisfied with the outcome, reply on the case to escalate; unresolved privacy grievances may be escalated to the Data Protection Board of India under the DPDP Act.